Why does it send me to product purchase page when I try to convert PDF to word?

[donavonh58880530]

I have had this service for a few years and it is still in force so why does it send me to the purchase page instead of covering it?

[Meenakshi Negi · Accepted solution]

Hi Donavonh,

Sorry for the delay in response.

As you are not able to convert documents, please try to sign out of the application.

Then reboot the machine and sign-in again with your Adobe ID.

You can also export PDFs online.

Open this link https://cloud.acrobat.com/ and go to the Export PDF tab.

Upload the files and export them to the format you required.

If the issue still persists, try the troubleshooting steps provided here Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope that resolves the issue.

Let us know you still experience the issue.

Regards,

Meenakshi