Receipt

[jsy2b]

I need an itemized receipt showing payment for a recent order #ADB01285655 emailed to [Email id removed by moderator]

[AnandSri · Accepted solution]

Hello jsy2b

As per the description above, you want the itemized receipt for a recent order of Adobe PDFPack, Annual Adobe Order# ADB01285655 on a different email address which you mentioned, Is that correct?

The Adobe order of Adobe PDFpack is placed on your current Adobe ID which you have used to login on Adobe forums, you can view and download the itemized receipt with the Adobe ID on which you have placed the order, log in to Adobe.com with your current Adobe ID and password, then navigate to Plans and Products section, click Manage Plan. In the Plan Information section, select View transaction history.

Within the transaction history, select the Order number whose invoice you want to print and click View Invoice.

Select View Invoice and choose Print Out. Or you can download the invoice and can email it to other email address.

You may also refer to Print a payment receipt or invoice

Print a copy of the invoice for your Adobe Creative Cloud subscription.

I have also sent you a private message with more detailed information, please check your email inbox.

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

[kimptonindc]

Hi -

these instructions only point to an invoice. Nowhere on that invoice does it say that the charge was paid, or how. I need a receipt to expense.

Thanks

[AnandSri]

Hello Kimptonindc,

Sorry for the trouble, for invoices, you can refer to the Adobe article Print a payment receipt or invoice

If the issue persists, please contact the Adobe support team for any billing-related  query/issue, the record shows that you are subscribed to Creative Cloud Team subscription , the support team will be able to assist you in a better manner Contact Customer Care

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[jungukh1823182]

Well, I am having the same problem.

Please tell me where the 'View transaction history' option is.

Junguk

[AnandSri]

Hi Junguk,

Please refer to the Adobe article for the details of transaction history Print a payment receipt or invoice

You can also contact the Adobe support team for any billing query Contact Customer Care

Thanks,

Anand Sri.

[lapatec94953406]

For our business, we need the "RECEIPT" for the payment. "NOT INVOICE".

[AnandSri]

Hello Lapatec,

The record shows that you are subscribed to the  Creative Cloud Photography plan (one-year, prepaid) and Creative Cloud single-app membership for Illustrator (one-year, prepaid) with the current Adobe ID(email address).

Your billing history is available when you sign in to your account.  For instructions, see https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

Sign to Adobe.com>Select Manage Account>Plans and Products, if you need more assistance, please contact the Adobe support team Contact Customer Care

Thanks,

Anand Sri.

[lapatec94953406]

For our Business, we need “RECEIPT” >> that show we’ve already paid for the service.

You always show that how to get invoice.

• We don’t need “INVOICE” **

[AnandSri]

Hello Lapatec,

For the receipt, please contact the Customer Care team through Contact Customer Care and they will be able to assist you further. I have also shared the direct contact details of Customer Care through private message, please check your email inbox.

Thanks,

Anand Sri.

[defaulttkdzm5hq2td6]

Just wanted to add that for our business, we also need a receipt that shows proof that a CC is charged, not invoice.  A bit misleading to have links that talk about receipts when they are not receipts.  Will contact customer service, but there should be an automated option via our accounts, or an email receipt sent out.

[brittany_6525]

3 years later and I find this comment because I just had this issue today... The fact they make you go through customer service for a receipt is insane, and to see this has been a common issue for years? I question their intensions with this. I had to spend like 45 minutes getting connected to and speaking to customer service to be told that If I want a receipt every month then I'll need to contact customer service every single time. I've also noticed that all their reps will try to push the invoices instead of answering relevently or providing the reciept which is very odd.