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Redirected to pricing when trying to convert PDF

New Here ,
Aug 21, 2017 Aug 21, 2017

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why do why does adobe  keep trying to charge me by taking me to pricing link page instead of converting my pdf

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correct answers 1 Correct answer

Adobe Employee , Aug 28, 2017 Aug 28, 2017

Hi Rubyspring,

Sorry for the delay in response to your query. As per the description above, you are not able to convert any PDF, as it's directing you to the Pricing page, Is that correct?

As per the records, you don't have any active subscription on your Adobe Id which you used to login on Adobe Forums, so if you are using this Adobe Id, you will get the message to purchase the service/subscription while converting any PDF file.

If you are using the free Adobe Reader DC, it does not provide the op

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Adobe Employee ,
Aug 28, 2017 Aug 28, 2017

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Hi Rubyspring,

Sorry for the delay in response to your query. As per the description above, you are not able to convert any PDF, as it's directing you to the Pricing page, Is that correct?

As per the records, you don't have any active subscription on your Adobe Id which you used to login on Adobe Forums, so if you are using this Adobe Id, you will get the message to purchase the service/subscription while converting any PDF file.

If you are using the free Adobe Reader DC, it does not provide the option to convert any PDF file.

You have to log in with the Adobe id on which you have the active license/subscription in order to edit any PDF or use the service.

More information about Convert into PDF: PDF creator, create PDF files | Adobe Acrobat DC

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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