Refund

[tewodrost91828243]

Our Company purchased the low tier o Adobe Reader for converting, however, due to our internal policy as well as National laws for the kind of work we are in, we require the data to not leave our network.

However, despite research that said it would not upon upgrading and testing it, it did.

We are now seeking a refund, but Chat does not get answered, how would i proceed to get a refund?

[~graffiti]

I would start by looking through here ---> Return, cancel, or exchange an Adobe order

[pwillener]

See Cancel your membership or subscription | Acrobat, Acrobat.com online services

[topic moved to Acrobat.com Services forum]

[kathrynm18325792]

Adobe and its partner company are bodgy crooks. there are thousands of complaints from people unable to get refunds

[kathrynm18325792]

I am still waiiting for a refund from Adobe. I wass told on the 1st of March that I would recieve a refund within 5 days. i have since contacted the company 3 more times. Once I stayed on the phone for 90 mins to see where the refund is, and still I have nothing. This is a bloody disgrace.

Are the promises of refunds fraudelant. Does this company ever honour its promises and contracts?

[revelyns78458997]

Same here I've cancel mine May 5  they said 2-3 days I will get back my refund but until now I haven't receive yet.

[Rajashree Bhattacharya]

The refund will be processing soon , I have got the refund checked. Incase of any issue, do feel free to send a personal message to me in forums.

Regards

Rajshree

[RahulTyagi_]

Hi kathrynm18325792,

I have forwarded your issue to concerned person. We will get back to you soon.

Regards,

Rahul

[Rajashree Bhattacharya]

Have you contacted the Bank regarding the refund as it shows that refund was complete on March 30th 2015, it was credited your MasterCard account.

Regards

Rajshree

[revelyns78458997]

‌Hi, I recieve a message that ti confirmed my refund is on processin. I just hope you deposited to my account.

[RahulTyagi_]

Hi revelyns78458997,

Please be rest assured, your issue will be resolved soon. Our team is working on it.

Regards,
Rahul

[revelyns78458997]

‌im tired of those same messages Ive keep recieving all the time. Processed my refunds right away so were finished of this discussion.

[Rajashree Bhattacharya]

The block has been removed, it will get processed soon. Feel free to drop a personal message in forum in case of any issue.

Regards

Rajshree

[revelyns78458997]

‌I cheked your link you've given me and until now the refund is not deposited yet back to my account. Pls refund me as soon as possible. I've cancel my subcripstions May 05,2015 and until now all I hear is your authomatic messages. give my refund back

[davidc85471288]

I, too, was promised a refund almost a month ago; it has never been processed, the product isn't support via phone, they have their web site set up so one just goes in circles trying to get to the correct link, purposely making customer service non-existent and clearly hoping you'll just give up and go away. Apparently my experience is the norm based upon the responses on this forum.

My next step is to contact the credit card provider an have Adobe charged back.

I've wasted entirely too much time online originally and now again since the promised return hasn't been issued.WTF?!?!

[davidc85471288]

P.S. Their "chat", that supposedly is available 24/7, DOESN"T EVEN WORK AT ALL!!

[revelyns78458997]

‌finally after 10 days you deposited back my refund to my bank account. finally stress free after all. I just hope you did it faster. Anyway goodluck and more power!