REFUND

[deborahw18157645]

How do I get a refund.  I purchased this and could not get it to work (VISTA).  Ive emailed every address I could find to no avail.  Why cant they post a customer service email?  Is their company so bad they get hate mail? Hi Deborah, Thanks for subscribing to Adobe PDF Pack. Here's a snapshot of your order and steps for getting started.

Subscription order details: Adobe PDF Pack, Monthly (Other,Multiple Languages) Subscription price US$9.99/mo

For complete details, just click your order number (AD017289054) and log in with your Adobe ID ( and password.

Here's how to get started:

Sign in to Adobe PDF Pack with your Adobe ID and password from your browser or from Acrobat Reader on your desktop. Then install the Acrobat DC mobile app to convert and send PDFs on the go. If you need support, visit the Help pages.

[Claudio_González1]

Have you tried here? Cancel your membership or subscription | Acrobat, Document Cloud PDF services

[deborahw18157645]

Yes, thank you.  I should have stated that I have since canx my subscription but still have the initial charge.  Never got it to work at all.

[pwillener]

[topic moved to Document Cloud PDF Services forum]

[deborahw18157645]

Since it was moved will it help me get a refund??

[deborahw18157645]

So is there a way to contact these people for a refund or are the customers just S O L?

[RahulTyagi_]

Hi deborahw18157645,

Please follow this link : https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

Make sure, you press the big blue 'Still need help? Contact Us' button after making appropriate drop down selections.

Regards,

Rahul

[deborahw18157645]

Thank you. I've gone thru everything. I did get the monthly canx but

cannot get a refund for the one month I didn't use. Every time I go to the

get support it only has forums as an option. I guess this is how they make

(and keep) money.

In a message dated 7/31/2015 3:20:27 A.M. Pacific Daylight Time,

forums_noreply@adobe.com writes:

You have been mentioned

by RahulTyagi4you

(https://forums.adobe.com/people/RahulTyagi4you?et=notification.mention) in Re: REFUND in Adobe Community - _View

RahulTyagi4you's reference to you_

(https://forums.adobe.com/message/7814714?et=notification.mention#7814714)

[Test Screen Name]

When you go to the support page you must ACCURATELY fill in the product name and type of product. This is because CHAT is only available for some kinds of product and problem. Be very sure NEVER to put Acrobat Reader as the product, as this is NOT what you paid for: as a free product, there is no chat available.

[Test Screen Name]

There is no email support at all, so I am surprised you even found addresses to email... Good luck with cancelling, I think the previous reply is good.