Adobe Document Cloud PDF for SharePoint/OneDrive MS office 365 is slow or doesn't open PDFs

[melvinh74939351]

We are getting more and more problems with this solution from Adobe. It's slow, and sometimes PDFs don't even open. 

So I want to remove Adobe Document Cloud PDF from my entire tenant. I have used the guide on this site.

Deploy Adobe Acrobat for SharePoint and OneDrive but with no success.

I've tried the option from this site Solved: Re: Uninstalling Document Cloud via Azure Active D... - Adobe Support Community - 10328884

Set enabled to "No," assign users to "Yes," and visibility to "No." Then delete the application and wait 36 hours. But still, after a weekend, the users get a prompt from the document cloud when opening pdf from SharePoint.

Does anyone have a good solution for this to remove it?

[melvinh74939351]

Nobody?

[MeenakshiNegi · Accepted solution]

Hi Melvin,

Sorry for the delay in response.

As you are experiencing issues with the Adobe Document Cloud for Sharepoint and OneDrive, please raise a support ticket via the Entperise Support Portal button provided on the following page: https://documentcloud.adobe.com/o365pdf/support.html.

Hope the information helps.

Let us know if the issue is already resolved.

Thanks,

Meenakshi