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New Here ,
May 29, 2018 May 29, 2018

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Although i have a subsciption to Adobe, when i try to convert a pdf to powerpoint, the app asks me to purchase a subsciption. Help!

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Adobe Employee , May 29, 2018 May 29, 2018

Hi Pag,

As per the issue description mentioned above, you are asking to subscribe when trying to export whereas you already has a subscription to the service, is that correct?

Looking at your account information, we see that you have an active subscription of Adobe Export PDF. Export PDF subscription can be access online via: https://cloud.acrobat.com/exportpdf or in Adobe Reader desktop application.

Make sure you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

...

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Pag,

As per the issue description mentioned above, you are asking to subscribe when trying to export whereas you already has a subscription to the service, is that correct?

Looking at your account information, we see that you have an active subscription of Adobe Export PDF. Export PDF subscription can be access online via: https://cloud.acrobat.com/exportpdf or in Adobe Reader desktop application.

Make sure you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

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