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request signature

New Here ,
Aug 31, 2021 Aug 31, 2021

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Hello, 

 

I cannot access the "request signature" tool, I get an error message saying "unable to process  -  contact customer upport for help".   I am trying to do this through the website, not through the app.  

 

After 2 hours with 2 different incompetent customer service agents, I am still unable to access this tool, whih is included in my plan (and they confirmed the plan is active). Also, this is just a renewal of an existing plan, so nothing should have changed. 

 

 

 

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Community Expert ,
Aug 31, 2021 Aug 31, 2021

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This is the Using the Community forum (which is the forum for issues using the forums).
Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.


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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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@Contract5E34 wrote:

 I am trying to do this through the website, not through the app.  


 

Moved from Using the Community to Adobe Acrobat Online.

 

~ Jane

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hello,

 

Sorry for the delay in response.

 

We have checked that you are subscribed to Adobe PDF Pack plan. There was an Acrobat subscription listed under the same Adobe ID which was canceled recently.

It seems after cancelatio the Adobe Sign was not updated. Please try the following steps:

1. Open the Acrobat Online using this link:https://documentcloud.adobe.com/ 

2. Sign in using your Adobe ID

3. Go to Sign > Request Signature. 

Check if you can send the document without any issues.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Good morning,

 

same thing happens, when I click on "request signatures"  I get the same error mesaage "unable to process".  

 

I have tried logging in via incognito window and it's not working either.  

 

Looking forward to your reply.

 

Thanks

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