• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Resubscribe page while accessing Adobe ExportPDF service.

New Here ,
Apr 12, 2018 Apr 12, 2018

Copy link to clipboard

Copied

Beim Export von PDF komme ich immer auf die Seite zum abschliesen eines Abo´s das habe ich aber schon?

wie kann ich diese Seite umgehen da ich ja abo Besitzer bin?

Views

83

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 12, 2018 Apr 12, 2018

Hello Rolfz,

We apologize for the inconvenience caused, as per the description above, you are getting a resubscribe page when trying to access the Adobe ExportPDF service, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC,

...

Likes

Translate

Translate
Adobe Employee ,
Apr 12, 2018 Apr 12, 2018

Copy link to clipboard

Copied

Hello Rolfz,

We apologize for the inconvenience caused, as per the description above, you are getting a resubscribe page when trying to access the Adobe ExportPDF service, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC, and getting the resubscribe page, please sign out and sign back in with your current Adobe ID and password in Adobe Reader DC, and then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 12, 2018 Apr 12, 2018

Copy link to clipboard

Copied

Hi Anand,

Thanks for your support everything is gone!

Regards

Rolf

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

Copy link to clipboard

Copied

LATEST

Hello Rolf,

Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources