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Saving to document cloud

Community Beginner ,
May 24, 2018 May 24, 2018

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I get this message when trying to save documents to document cloud. 

'Error connecting to document cloud. Please check your internet connection.'

As far as I know there's nothing wrong with my internet connection.

What's happened?

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correct answers 1 Correct answer

Community Beginner , May 28, 2018 May 28, 2018

It turns out I had to update the app. Everything seems to be fine now.

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Adobe Employee ,
May 25, 2018 May 25, 2018

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Hi Cmd,

As per the description above, you are facing issue when trying to connect to document cloud, Is that correct?

Please try troubleshooting steps given in these help documents: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Can't connect to Adobe.com online service

Thanks,

Shivam

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Community Beginner ,
May 26, 2018 May 26, 2018

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This doesn't help. My internet connection is good and I can see my documents in adobe acrobat local. But I can"t transfer them to document cloud and I couldn't find any help on the above links.

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Adobe Employee ,
May 28, 2018 May 28, 2018

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Hi Cmd,

Have you tried the troubleshooting steps given in the help document mentioned above? There could be a firewall settings on machine as firewall software can block connections to a website. You may also open this link in a web browser: https://cloud.acrobat.com/ and upload your documents in the cloud. Please refer to this help document for the same: Manage and work with your files stored in Adobe Document Cloud

Thanks,

Shivam

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Community Beginner ,
May 28, 2018 May 28, 2018

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It turns out I had to update the app. Everything seems to be fine now.

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