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Send and Track Recently Stopped Working

New Here ,
Dec 19, 2022 Dec 19, 2022

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I have been using Adobe Send and Track to send large files for years but within the last week or so it has stopped working and I am unable to find a solution in the community. I have attached the error message I and others get when trying to access the files through the links that Adobe creates. The files in question are not deleted or moved in the cloud. They are right where they are supposed to be, we just can't access them. Can someone suggest a solution? Nothing has changed since it last worked, firewalls, security software, etc. It just stopped allowing access with the files being deleted message. I have attached a screenshot of the message.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @lelrod 

 

Sorry to hear about the trouble caused.

Are you referring to the standalone Adobe Send & Track individual service [ Adobe standalone Send & Track services were stopped back in 2018]

Note: Basic functionality to send files will continue to be available as part of an Adobe Document Cloud free account. Full sharing functionality to send and track files—including personalized invitations, large documents, images, and audio and video files—will remain part of Adobe Acrobat PDF PackAdobe Acrobat Standard, and Adobe Acrobat Pro.

 

Please share the screenshot of how and from which URL you have been using Send feature. A detailed description will be more helpful.

Also,

1- Where are these files saved? Locally on a computer/ some shared point/ Document Cloud web

2- What about the files saved on the Document Cloud web? Can you access them?

3- Is there a specific set of documents that are not opening?

 

 

Thanks,

Akanchha

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