serial number problem

[peterc58747509]

where is serial number acrobat x1?

[Sara_Forsberg]

Hi peterc58747509.

Do you have an Acrobat subscription? (If so, no serial number is required). If you have a perpetual license (you bought Acrobat outright), then please see this document: Find your serial number quickly - Support - Adobe.

Please let us know if you have additional questions.

Best,

Sara

[peterc58747509]

Hello Sara: I have a subscription.

When I try to login the msg is ‘if you download your

Old account will delete’ or some such msg. Problem?

Thanks, Peter

[Sara_Forsberg]

Hi Peter,

I'm not familiar with that error message. Can you please provide the exact error? Nothing should be deleted when you log in to your account. Odd!

Best,

Sara

[peterc58747509]

Hello Sara: Trying again.

Thanks, Peter

[peterc58747509]

Hello Sara: I have tried the download twice.

It gets 50% done then ‘error encountered’.

Now what?

Thanks, Peter

[peterc58747509]

Hello Sara: 3rd try- 51% then get msg ‘error encountered’.

If this is not solved I will need to cancel.

Thank you, Peter 510 437-9804

[Sara_Forsberg]

Hi Peter,

Please try downloading directly from this page: Download Acrobat products | Standard, Pro | XI, X.

Before you download, log in as an administrator, and disable any antivirus software.

Please let me know how it goes.

Best,
Sara