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Service keeps telling me there is no internet connection but I am on the internet. What is the problem?

New Here ,
Jul 02, 2018 Jul 02, 2018

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Everytime I try to convert a pdf a message appears that says no internet connection yet I am signed into the account. 

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Hi Bryant,

Sorry to hear about the inconvenience caused.

I assume you have been trying the conversion online via web browser? If yes, then you may check with a different web browser than what you are using currently.

  • If you have any internet security software, turn it off for a while and check back.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

Follow the suggestion given above and let us know if it still doesn't work.

Regards,

Akanchha

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