Service keeps telling me there is no internet connection but I am on the internet. What is the problem?

[bryant92149691]

Everytime I try to convert a pdf a message appears that says no internet connection yet I am signed into the account. 

[AkanchhaS]

Hi Bryant,

Sorry to hear about the inconvenience caused.

I assume you have been trying the conversion online via web browser? If yes, then you may check with a different web browser than what you are using currently.

• If you have any internet security software, turn it off for a while and check back.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

• Try converting the file using desktop application Adobe Reader DC and see if its working with it or not. Adobe Acrobat Reader DC Install for all versions
• If possible, switch the internet connection and check back.

Follow the suggestion given above and let us know if it still doesn't work.

Regards,

Akanchha