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Sharing Error

New Here ,
Oct 28, 2019 Oct 28, 2019

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I am trying the adobe document cloud sharing. And whenever I click the share button, an error message in red appear. "Share: unexpected error". "Sharing is temporarily unavailable. Please try again later." Please let me know how to resolve this.

 

share error adobe doc cloud.PNG

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hey there!

 

Sorry to hear about the trouble. 

Would you please try accessing the Document Cloud website through a different web browser  https://documentcloud.adobe.com/ 

Or try deleting the cache and cookies of the current one and then check.

 

Thanks,

Akanchha 

 

 

 

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New Here ,
Nov 12, 2019 Nov 12, 2019

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I am experiencing the same issue. Changing browsers and refreshing the cache has not resolved it.

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi there,

 

Sorry for the delay in response.

 

Are you still experiencing issue in sharing the document?

If yes, could you please try once to use the Chrome new incognito window? 

Also , let us know if the issue occurs on all the files that you try to share.

Did you try to share file using the desktop application? 

 

Let us know if the issue is laready resolved.

 

Regards,

Meenakshi

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Incognito does not resolve the issue. From the desktop app I get an error that say I do not have internet connectivity. This is occuring on every file I try.

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