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Sign in problems

New Here ,
Jun 01, 2018 Jun 01, 2018

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I have been trying to sign in today and every time I try to sign in to the subscription it says an error occured while signing in. I went to the website and have not trouble signing in. I tried changing my password and got the same error but can sign in online fine. I want to convert a pdf document to word so I can change it. I have had no problems with this up until today.

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correct answers 1 Correct answer

Adobe Employee , Jun 04, 2018 Jun 04, 2018

Hi Billm,

As per the issue description mentioned above you are facing issue when trying to sign in , is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try the troubleshooting steps given in the following help documents:

Error Message : "An error occurred while signing in"

An error occurred while trying to access the service | unable to connect to PDF services

Let us know if you need any help.

Shivam

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Adobe Employee ,
Jun 04, 2018 Jun 04, 2018

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Hi Billm,

As per the issue description mentioned above you are facing issue when trying to sign in , is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try the troubleshooting steps given in the following help documents:

Error Message : "An error occurred while signing in"

An error occurred while trying to access the service | unable to connect to PDF services

Let us know if you need any help.

Shivam

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