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Signature not appearing for selection

New Here ,
Jan 31, 2018 Jan 31, 2018

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We have several users who are utilizing Adobe writer and when accessing the Sign icon in a fillable form using Sign and Fill, the system fails to find their signature. The signature has been registered but the 4 little 'busy squares' just keep going round.

Has anybody else experience this kind of behavior and do they know a work around?

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Adobe Employee ,
Feb 01, 2018 Feb 01, 2018

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Hi Carlp,

As the description given above, it sounds like you are experiencing this problem on multiple computer?

Could you confirm the exact version of Adobe Reader installed on your users machine? Make sure that the application they are working on is up-to-date.

  • Reboot the computer.
  • Launch Acrobat Reader>Help>Check for update.

     Or Release Notes | Adobe Acrobat, Reader

Let us know if it still doesn't help.

Regards,

Akanchha

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New Here ,
Feb 01, 2018 Feb 01, 2018

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It is Adobe Acrobat Pro DC 2018 not Adobe Reader. Screen shot below

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Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

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Hi Carlp,

Sorry for the delay in response,

As you have confirmed it Acrobat DC, so did you also try to check the application's update? Or run the repair, Acrobat DC>Help>Repair Installation.

Unfortunately, we haven't received any screenshot in your previous response.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

-Akanchha

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