signing in error

[kathyk14108992]

I am trying to convert a pdf to excel document and I continue to receive "an error occurred while signing in" error. I did change my password but I believe that works just fine. Unsure what the issue is. Please advise.

[Adorobat · Accepted solution]

Hi Kathyk,

Sorry for the delayed response.

As per the issue description mentioned above, you are receiving an error when trying to export pdf, is that correct?

Please try the troubleshooting steps given in the following help document:

Error Message : "An error occurred while signing in"

You may also visit the following forum threads discussing the similar issue:

Error: "An Error occurred while signing in"

An error occurred while signing in || Adobe ExportPDF service

Let us know if you need any help.

Shivam