Since last week I'm having trouble converting PDF to WORD. All documents I try to convert exhibit conversion failure. What's happening? Thanks in advance and I look forward to hearing from you.

[prates77]

Good day,
 
   Since last week I'm having trouble converting PDF to WORD.
 
  All documents I try to convert exhibit conversion failure.
 
  What's happening?
 
  Thanks in advance and I look forward to hearing from you.

[Sara_Forsberg · Accepted solution]

Hi prates77,

I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.

I look forward to hearing back from you.

Best,

Sara

[prates77]

Hi Sara,

I just deleted the files in my Acrobat.com account and I could convert the files again.

Thanks for your support

[Sara_Forsberg]

Thanks for letting us know that you're back in business.

Best,

Sara