SSO issue

[derrick_4670]

Today suddently no one in the city can log into there accounts IT included.  I would reach out to support but I cantnot get the information to contact support without logging in. I am the systems administrator and cannot log in.

The error is as follows: SAML signature validation failed, make sure you uploaded the metadata with proper certificates. 

This has been in place since 2022 nothing changed not sure why we cannot login

Thanks for any assistance

Derrick

[AnandSri]

Hello Derrick!

I hope you are doing well, and we apologize for the trouble.

There hasn't been any issue reported related to the Sign services. Please try the suggestions from the following Adobe article and let us know if that works for you: https://adobe.ly/4bxjKEN.

Thanks,

Anand Sri.

[derrick_0246 · Accepted solution]

Thank you they got me fixed up and I was back up and running with in minutes.

[Meenakshi Negi]

Hi derrick_0246,

Glad to know the issue was resolved. Thank you for updating us.

Let us know if you need any help in the future.

Thanks,

Meenakshi