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Stopped converting on Desktop

New Here ,
Nov 19, 2018 Nov 19, 2018

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My adobe reader stopped converting files. I have been using for a few years with no issue until a few days ago. Didn't do anything to my computer. Tried clearing cache, and it worked once. Cleared cache and reinstalled, still not converting. When I click the convert button, it does nothing.

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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2018 Nov 28, 2018

Hi michelle7900,

As per the issue description mentioned above, you want to facing issue when trying to convert pdf files in Reader, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Adobe Export PDF.

Could you check if an update is available for Reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after ins

...

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Community Expert ,
Nov 19, 2018 Nov 19, 2018

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Converting to PDF, or from PDF? And from what (or to what) format?

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Adobe Employee ,
Nov 28, 2018 Nov 28, 2018

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Hi michelle7900,

As per the issue description mentioned above, you want to facing issue when trying to convert pdf files in Reader, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Adobe Export PDF.

Could you check if an update is available for Reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

Reboot the machine after installing update and try again.

You may also export pdf online in a web browser using this: Adobe Document Cloud

For detailed description of how to use the PDF Pack service, you may refer to: Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

You may also refer to the following forum threads discussing the issue similar to yours:

unable to convert PDF to Word document

Unable to export PDF files

Could you please let us know if there is any error message you are receiving when trying to export pdf?

Let us know if you need any help.

Shivam

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