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Subscription Login Issue

shirleyr11829012
New Here ,
Sep 27, 2016 Sep 27, 2016

When  I try to convert a pdf to Word using Export pdf, I am asked to subscribe. I already have a subscription.

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sb116 Adobe Employee
Adobe Employee ,
Sep 29, 2016 Sep 29, 2016
LATEST

Hi shirleyr11829012

It looks like you have not licensed your product.

I would suggest you to please try logging out of your Adobe account and log in again and confirm you are using the correct email id that is associated with your Adobe membership.

Also if you still get an issue please let me know.

Regards,

Supriya

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