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Support PC vs MAC compatibility for installation of programs

New Here ,
Dec 20, 2021 Dec 20, 2021

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Estimados todos,

Me comunico porque recientemente adquirí una cuenta de adobe acrobat digital pero creemos que la compramos para PC. La computadora que tengo ahorita se alenta mucho al abrir el paquete de programas por lo que me gustaría cambiar la computadora a MAC. ¿Quisiera saber si hay problema en que abra la cuenta en MAC o PC, o si compré para PC, si es problemático o imposible intentar abrirlo en MAC.

 

Estuve intentando comunicarme todo el día al módulo de ayuda pero nadie contesta. Adjunto mi mail.

[Email address removed]

Muchas gracias,

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Adobe Employee ,
Dec 27, 2021 Dec 27, 2021

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Hello,

 

Thank you for reaching out and sorry for the delay in response.

 

We have checked your account using the email address that is used to sign in to the community. You have a Creative Cloud All Apps subscription under that email address. It can be used on both the PC and the Mac.

 

The email address that you have shared above is not registered as an Adobe account. Please check if you have shared the correct email address. 

 

NOTE: Please do not share your email address on community or any other social sites.

 

 

Hope the information helps.

Let us know if you have any questions.

 

Thanks,

Meenakshi

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