Hi,
We use Adobe Acrobat in the Microsoft online suite, and edit in SharePoint among multiple users by adding "text comments" on the PDFs. The issue we are encountering is that some of the text comments become "invisible" at times. The edits staff make to the PDF are still there, and are visible if you are just viewing the files in Microsoft TEAMs, and if you print them out.
When the error happens opening and closing the file or refreshing the browser multiple times usually fixes it. The error does not happen all the time, and usually using the method above file and all the comments will be visible again.
We are using the Chrome or Edge browser, and the errors has happened on both. As well as multiple machines running Windows 10.
Attached are images of invisible text comment boxes that are still there and "selectable", but you cannot see what the text is. The images have a dozen different text comments that are not visible.
I've attached a picture of the Sharepoint with the files. The editing and invisible text errors happen in the Sharepoint extension. From this screen we open the files, and sometimes the text comments are invisible.
Also, attached is a picture of one of the file opened with from the Sharepoint screen with text comments being invisible, but all the comments are still there as seen in the comment log.
Additional information about this error, not all the text comments are invisible. Some comments on other pages are still visible. Also, selecting the "invisible" comments and adding a "space" to the comment makes it visible again.
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