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the cloud will not let me export any files, it says failure. I have exported dozens before this

New Here ,
Jul 12, 2017 Jul 12, 2017

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the cloud will not let me export any files, it says failure. I have exported dozens before this

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Adobe Employee ,
Jul 12, 2017 Jul 12, 2017

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Hi Michael,

Please clear the cookies and cache of your browser then log into https://cloud.acrobat.com to export your PDF files.

Please let me know and provide me with more information( failure message if available) if you still have the same issue.

Thank you.

Hisami

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New Here ,
Jul 13, 2017 Jul 13, 2017

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I am having the same issue and the link you included above did not work.  What is going on?

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Adobe Employee ,
Jul 13, 2017 Jul 13, 2017

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Hi Arturo888,

Please let us know more information.

1. Any PDF files cannot be exported to any format?

2. Any error messages when the exporting is failed?

3. Please use another browser (Please clear the cache and cookies before use it)

4. Your PDF file is either encrypted, complex or big file size?

Thank you.

Hisami

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New Here ,
Jul 14, 2017 Jul 14, 2017

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It says failed

Tried 15 different files. All 2 page max. For fill and sign.

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Adobe Employee ,
Jul 14, 2017 Jul 14, 2017

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Thank you for your reply.

I just like to confirm that you are using ExportPDF or/and Fill and Sign?

thank you again.

hisami

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