the worst experience ever

[triciap62822564]

Can someone please tell me where to find an actual person who can answer a very simple question. they've lost tow business accounts and my personal account tonight after refusal to answer any of my questions and calling me a liar. anyone know how to contact someone who can actually help? I loved this product but I will not deal with rude unreal people who act like this. What are some other apps that provide similar services?

[Silkrooster]

I'll notify someone from Adobe and see if they can help. Since this is mostly a user to user forum, odds are we don't know your issues. If we can help in some way we will. Hang in there and hopefully someone from Adobe can respond.

[MadisonLeupp]

Hi Triciap,

We're here to help! Can you provide some more detail on your Document Cloud issue/question? We're so sorry to hear you had a frustrating experience, please let us know how we can help get this resolved.

Thanks,

Madison

[triciap62822564]

All I wanted was a simple answer about monthly payments and the one time annual payment. It was unreal. I loved the product and intended to have my own personal account and see about a business account but especially with the business account I can not have "help" like that. Thank you for responding but i think its best for me to try to find something else. 

[Jimmie Johnson]

If you're set on moving to something else, why did you come to the forum requesting help from a person? The lady above is trying to help you.

[triciap62822564]

because at the time i wanted an answer so i could purchase the product. 24

hours later, which is in no way her fault, i made the reasonable decision

not to go with a product that I had so much issue with. And at what point

did I ignore her or not very kindly thank her and tell her why i decided to

go elsewhere. I went back to the page where i posted the question marked it

answered and told adobe survey she was the only one that showed any

concern. So unless you have something relevant to say i don't know why your

asking me anything. The question is marked as answered and has been for

almost another 24 hours...

On Wed, May 18, 2016 at 6:03 PM, Jimmie Johnson <forums_noreply@adobe.com>