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Trying to cancel

New Here ,
Feb 15, 2022 Feb 15, 2022

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A monthly payment is coming out of my bank account but I didn't think I had signed up for it. I want to cancel it but I can't sign on. They say they cannot find an account with the two email addresses I have or my phone number.

what do I do to cancel it?

many thanks 

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Hi @Victoria23173283fl0b 

 

As mentioned that you are being billed monthly, but we are not able to see any subscription active. Kindly confirm that which email has the active subscription on a private message. Also, check out the link for the cancellation process:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Feb 16, 2022 Feb 16, 2022

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