trying to convert pdf to word and keep getting error message saying trouble signing in, but I am already signed in...?????HELP

[sdh138]

I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?

[Sara_Forsberg]

Hi sdh138,

It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.

Best,

Sara