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Trying to convert pdf to word. Getting error message "an error occured while trying to sign in"

New Here ,
Nov 30, 2018 Nov 30, 2018

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I have converted in the past, but all of sudden I am getting this error message.  using chrome.  Tried from adobe site as well  same error message

thanks for help

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2018 Nov 30, 2018

Hi Davidpic, 

The error message shared above generally arises when you try exporting the document using an older version of Adobe Reader. Since you are experiencing the error when working on the web browser, then we recommend you to use a different web browser and check with that.

Also, download the latest version of Adobe Reared DC trying Signing In and check through that.  Download Adobe Reader DC through- Adobe Acrobat Reader DC Install for all versions

You may read the help article here: Error Message : "An error occurred while signing in"

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

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Hi Davidpic, 

The error message shared above generally arises when you try exporting the document using an older version of Adobe Reader. Since you are experiencing the error when working on the web browser, then we recommend you to use a different web browser and check with that.

Also, download the latest version of Adobe Reared DC trying Signing In and check through that.  Download Adobe Reader DC through- Adobe Acrobat Reader DC Install for all versions

You may read the help article here: Error Message : "An error occurred while signing in" and try the troubleshooting steps suggested.

Hope this help.

Regards,

Akanchha

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