Type is blocked in Prepare a Form, even after signatures removed

[Tim36830833k9ew]

I created a PDF document with form fills and a signature line, and I was able to type into the boxes. When I needed to use the form, I was then unable to type in any of the forms, and instead received a highlighted section (pictured below). I did some research and apparently once a signature is added (even just the form for a signature), it won't let the forms be filled out. 

So I rebuilt it from a Word document, imported it, and made sure that it wouldn't automatically add any form fills. I manually put in all the form fills, minus the siganture lines, and it still gave me the error.

Please advise. I've made plently of documents before with forms and signatures and have never encountered this issue.

[Amal.]

Hi @Tim36830833k9ew 

Hope you are doing well and thanks for reaching out.

This issue has already been reported to our engineering team for review.

We will share the update as soon as we get any information.

Thanks for your understanding

~Amal

[Meenakshi Negi]

Hi Tim36830833k9ew,

Thank you for your patience so far.

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then, wait for some time and try to fill out the forms again. 

Let us know how it goes.

Thanks,

Meenakshi

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