• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

Unable to access document Cloud Documents

New Here ,
Aug 23, 2017 Aug 23, 2017

Copy link to clipboard

Copied

unable to log in to https://cloud.acrobat.com  or https://brb.acrobat.com

get the following screen?

i have seen similar discussions - but no answers, is the site down?

sitechecker shows the site as up - but still i get the unavailable message....

Views

488

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 23, 2017 Aug 23, 2017

Copy link to clipboard

Copied

LATEST

Hi rachelh12295026,

Please try to login again in another browser at https://cloud.acrobat.com with your Adobe ID and password.

If you still see the same error please try to login in your cell phone or from different network environment such as from home.

We cannot reproduce this in-house but some of customers see this issue and a few customers resolved it'

Below are the reply from those customers:

  1. We were able to fix the issue by changing trust policies specifically for acrobat.com on our network. As far as I know they just whitelisted acrobat.com. Like put an exception in the firewall for that site.
  2. I discovered that there was a blockage in my corporate network. The firewall was blocking my access to cloud.acrobat.com

Please let me know if you have any questions.

thank you.

Hisami

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources