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Unable to access Export PDF, getting subscribe now option.

New Here ,
Jan 09, 2018 Jan 09, 2018

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Die Konvertierung von pdf zu Excel geht nicht mehr, ich lande immer bei der Verkaufsseite wo die Abo's angeboten werden, es wird keine DAtei erstellt

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correct answers 1 Correct answer

Adobe Employee , Jan 09, 2018 Jan 09, 2018

Hi Rolandk,

Your account information says that you are a subscriber of Adobe Export PDF subscription.

I assume you have not downloaded the correct application to use the subscription. You may check the name of the app, it should be Adobe Acrobat Reader DC not the Adobe Acrobat DC.

Also-

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

...

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Hi Rolandk,

Your account information says that you are a subscriber of Adobe Export PDF subscription.

I assume you have not downloaded the correct application to use the subscription. You may check the name of the app, it should be Adobe Acrobat Reader DC not the Adobe Acrobat DC.

Also-

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know the result.

Regards,

Akanchha

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New Here ,
Jan 09, 2018 Jan 09, 2018

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Hi,

Thanks for that.

I get access through

Adobe Export PDF is an online service that you can access online via-  <https://cloud.acrobat.com/exportpdf> https://cloud.acrobat.com/exportpdf

I thougt that it also works by using the button “convert” in the App.

Thank you.

Roland Kreling

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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Hi Roland,

That's good to hear it worked for you.

Let us know if any further assistance is required.

Regards,

Akanchha

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