unable to access Export PDF service since upgrade

[vincer52799759]

unable to access export PDF service since upgrade

[AnandSri · Accepted solution]

Hello vincer52799759

We apologize for the inconvenience caused, as per the description above, you are not able to access the ExportPDF service since the upgrade, Is that correct?

Try to access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome or Firefox, or Safari and see if you face any issue.

If you are using the free desktop version of Adobe Reader DC and facing the issue, please sign out and sign back in with your current Adobe ID and password in Adobe Reader DC, and check for any pending updates. Reboot the machine after the installation of updates and try exporting any PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

To download Adobe Reader DC, use the URL https://get.adobe.com/reader/enterprise/

Let us know how it goes.

Regards,

Anand Sri.

[vincer52799759]

That worked.

Thank you!

Vince Robelotto

Human Resources Director

[Personal info removed by Mod: Address and Phone number]

[vincer52799759]

That worked.

Thank you!

Vince Robelotto

Human Resources Director

[Personal info removed by Mod: Address and Phone number]