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Unable to access the package through desktop app.

New Here ,
Jun 04, 2018 Jun 04, 2018

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When I open Adobe, the package I ordered and paid for is not there.  The only way I can get to my package is by logging in through the confirmation email.  I also can't get the package to open on my laptop.

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correct answers 1 Correct answer

Adobe Employee , Jun 04, 2018 Jun 04, 2018

Hi Jaimer,

Your account information shows that you have subscribed for the Adobe PDF Pack service.

PDF Pack subscription can be access online via- https://cloud.acrobat.com/

To use it on your laptop you need to download the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

To activate the service, you need to "Sign In" with your Adobe ID and password.

For detailed description, how to access the service you may refer to the help document- How to Use Adobe PDF Pack

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Adobe Employee ,
Jun 04, 2018 Jun 04, 2018

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Hi Jaimer,

Your account information shows that you have subscribed for the Adobe PDF Pack service.

PDF Pack subscription can be access online via- https://cloud.acrobat.com/

To use it on your laptop you need to download the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

To activate the service, you need to "Sign In" with your Adobe ID and password.

For detailed description, how to access the service you may refer to the help document- How to Use Adobe PDF Pack

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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