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Unable to combine PDFs . Error: Page extraction not allowed

New Here ,
Jan 03, 2023 Jan 03, 2023

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I am trying to combine PDFs that I did not create using Adobe Acrobat Online.  Each time I try this I get an error message telling me that I cannot combine PDFs containing page extraction.  I am not sure what page extraction is but I seem to get the error message when I try to combine PDFs created by another user.  When I combine PDFs I have created the files are combined satisfactorily. Is there a work around that would enable me to combine files created by others? 

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correct answers 1 Correct answer

Community Expert , Jan 16, 2023 Jan 16, 2023

It depends on the exact command that was used in Word to convert to PDF. If they used the "Save As Adobe PDF" command then there's a Protect PDF check-box that needs to be unticked:

 

try67_0-1673882843372.png

 

If they used the "Save As" command and then selected PDF as the output format they need to click on More Options:

 

try67_1-1673882900673.png

 

And then on Options:

try67_2-1673882940637.png

 

And then tick-off "Encrypt the document with a password" check-box:

 

try67_3-1673882996578.png

 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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You will get this message when the files are protected.

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Thanks @Bernd Alheit it looks as though the PDFs I am trying to combine were created in Microsoft Word and the default setting for PDFs exported from Word includes Document Assembly not allowed.  I can't see a way in which the Microsoft Word user can change the default setting and so it looks as though the only way forward is for me to persuade the originator to combine the documents before they send them to me.

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi Greg276613239au7,

 

Thank you for reaching out.

 

Adding to Bernd Alheit suggestion.

 

As you experience the issue when converting the PDFs created in MS Word, you may get the Word files directly from them and then combine those files into a single PDF.

 

Let us know if we can be of any help. 

 

Thanks,

Meenakshi

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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It depends on the exact command that was used in Word to convert to PDF. If they used the "Save As Adobe PDF" command then there's a Protect PDF check-box that needs to be unticked:

 

try67_0-1673882843372.png

 

If they used the "Save As" command and then selected PDF as the output format they need to click on More Options:

 

try67_1-1673882900673.png

 

And then on Options:

try67_2-1673882940637.png

 

And then tick-off "Encrypt the document with a password" check-box:

 

try67_3-1673882996578.png

 

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Thanks Try67 I will pass that on to the originator of the documents I am trying to combine

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