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Unable to convert a password protected PDF

New Here ,
May 19, 2018 May 19, 2018

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I have a PDF File that is a Bank Statement.  It is password protected and I have the password and I can open the file.

It is 400 pages. I want to convert to Excel so I have to buy your Export PDF licence and I have to buy an annual Subscription.

I buy the subscription and then the file wont convert because it is password protected!  I have snapped the message below.

Now I see that I cannot convert the file because I did not password protect the document and the document is encrypted despite me having the password!

I bought an annual subscription minutes ago and I cant convert the file I bought the subscription for!

Please give me a refund.  I will now go to the bank and get them to give me the data instead.

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correct answers 1 Correct answer

Community Expert , May 19, 2018 May 19, 2018

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Community Expert ,
May 19, 2018 May 19, 2018

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New Here ,
May 22, 2018 May 22, 2018

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Hi John,

Thank you for the advice.

I know I can cancel the membership but I also want a refund because the product did not do what I needed it to do when I bought the subscription.

I bought an annual subscription so that I could convert a PDF only to discover that it cannot convert a password protected PDF even though I have the password.

Therefore, the product is not fit for purpose and I want a refund.

How do I get a refund?

Regards

John

Sent from my iPad

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