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Unable to convert a PDF as getting blank document || Adobe ExportPDF

New Here ,
May 02, 2018 May 02, 2018

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I have just purchased the PDF converter but it doesn't seem to work.  I just get a blank document !  Please advise or otherwise please cancel my payment.

Regards

Alex.

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Adobe Employee , May 27, 2018 May 27, 2018

Hello Alex,

Sorry for the delayed response and inconvenience caused. As per the description above, while converting a PDF file, you get a blank document, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF services with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Is it specific to one PDF file or you

...

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Adobe Employee ,
May 27, 2018 May 27, 2018

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Hello Alex,

Sorry for the delayed response and inconvenience caused. As per the description above, while converting a PDF file, you get a blank document, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF services with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Is it specific to one PDF file or you get a blank document when converting any PDF file? Have you tried any other PDF file?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For troubleshooting, you may refer to Adobe article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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