I have Adobe Reader X, which I have been using for 18 months or so, simply to convert Excel documents to PDF. It has suddenly stopped creating PDF's. All I get is an error message 'An error occurred while trying to Adobe Create PDF online'.
Adobe Reader X is a very old version of Adobe Reader series, which might have started causing some compatibility issues with the latest OS. As Adobe Reader is a free application, so we recommend you to install the latest version of Adobe Reader which is DC and try the conversion through that.
However, its an online service that you can also access through- https://cloud.acrobat.com/exportpdf
Sign In using your Adobe ID and password for the activation.
Hope this will help.
Hi Akki 24,
Many thanks for your reply but I'm not sure you're entirely correct. I didn't say so before but I am still running Windows Vista on my old laptop that I only use for invoices. I don't particularly want to invest in a new laptop at this present time. I believe Adobe Acrobat Reader DC is not compatible with Vista. Your comments please
Thanks for sharing the additional information Colin.
As its Windows Vista operating system, so I wonder that we would have a workaround to get this error fixed for you. Sorry to say we do not have the windows Vista to test the same and neither its supported OS anymore.
The conversion you are trying is online via https://cloud.acrobat.com/exportpdf have you tried with a different file? As it could be a file specific issue.