• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to download converted files

New Here ,
Jun 22, 2018 Jun 22, 2018

Copy link to clipboard

Copied

When attempting to download a converted file I receive the error message "Unable to fetch base_uris from files tier".  What should I do next?

Views

209

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 02, 2018 Aug 02, 2018

Hi Kristinac,

Sorry for the delayed response.

As per the issue description mentioned above, you are getting an error when trying to download converted files, is that correct?

Could you try logging in from another network environment or use your cell phone and check if that works?

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Also, try using the services on a new computer with a different network for testing purpose and check if that wo

...

Likes

Translate

Translate
Adobe Employee ,
Aug 02, 2018 Aug 02, 2018

Copy link to clipboard

Copied

LATEST

Hi Kristinac,

Sorry for the delayed response.

As per the issue description mentioned above, you are getting an error when trying to download converted files, is that correct?

Could you try logging in from another network environment or use your cell phone and check if that works?

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Also, try using the services on a new computer with a different network for testing purpose and check if that works.

If it's an office machine, connect it to a guest network.

If that doesn't work, please white list the following in your fire wall and check.

files.acrobat.com & download.macromedia.com

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources