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Unable to edit PFD

New Here ,
Apr 08, 2022 Apr 08, 2022

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I've been able to edit PDF on my mobile phone for over a year up until yesterday!! I have Acrobat Pro and I'm subscribed which includes Premium. I have no idea what's going on as to why I am unable to now!!

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Adobe Employee ,
Apr 10, 2022 Apr 10, 2022

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Hi Rashad,

 

Thank you for reaching out.

 

We have checked your account and see that both subscriptions are canceled.

That seems to be why you cannot edit the PDFs.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Lol.. it wasn’t canceled prior to, the reason for the cancellation because
of that.

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Sorry about the delay due to the weekend.

However, this is not the experience we wish you to have.

As you do not have the subscription, we will not be able to check what exactly the issue was. 

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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