Unable to export PDF - no internet connection

[gayler70849147]

We have a barracuda firewall and get the "no internet connection" error when trying to export.

Please can you send the list of domains/ports we need to whitelist for this to work?

It works fine when not using the web filter connection.

[AkanchhaS · Accepted solution]

Hi Gayler,

Sure! we have shared the detailed information about the ports that you need to whitelist on your network. Also, you may refer to the troubleshooting steps suggested for the similar discussion on the same issue reported here- pdf to word doc converts fails with error "an error occurred while downloading this file"

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Regards,

Akanchha