Unable to export to excel for some reason, subscription is up to date? Any ideas what the problem could be?

[sandrar19757245]

Unable to export to excel for some reason, subscription is up to date?  Any ideas what the problem could be?

[H_Spector]

Hi sandrar19757245,

Please let me know more information:

1. Are you trying Export from Adobe Reader or online at https://cloud.acrobat.com?

2. Any error messages is shown?

3. Does this happen to any PDF file or any format such as exporting to doc/docx/rtf?

4.Is your PDF file encrypted(password protected or any restriction added)?

     note: You can find out about encryption by opening the PDF file in Reader.  Right mouse click over the PDF in Reader then select "Document Properties..." and select "Security" tab.

Thank you.

Hisami