Unable to move a quantity of pdf files simultaneously using Adobe online account

[Paul_Ros]

Hi,

I needed to move batches of between c.50 - 200 pdf files from one Adobe online folder to another Adobe folder.  After selecting the files, the move option is not available on the right-hand-side.  The move option even disappears as soon as I select a 3rd pdf file.  Screenshots below.  

Thankfully I was able to move the files via the app, but the function to move a batch of pdf files should also be avilable via Adobe online at   https://acrobat.adobe.com/link/documents

Thank you

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bug">

[jane-e]

... the function to move a batch of pdf files should also be avilable via Adobe online at   https://acrobat.adobe.com/link/documents

By @Paul_Ros

I've moved your post from Creative Cloud Desktop to the Acrobat Online forum.

Can you confirm which version of Acrobat you are using and show a screenshot of your entire interface?

Jane

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Try moving the files using a different web browser. Additionally, clear the cookies and cache of the browser where the Move option was not visible. Is this issue occurring with all PDFs or only a specific set?

For more details, refer to this article: Manage Files in Adobe Document Cloud.

I hope this helps.

Thanks,

Anand Sri.