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unable to open Adobe PDF services online and i have a current account. if this doesn't work soon I will have to cancel

New Here ,
Apr 12, 2018 Apr 12, 2018

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unable to open Adobe PDF services online and i have a current account. if this doesn't work soon I will have to cancel

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Adobe Employee , Apr 13, 2018 Apr 13, 2018

Hello Louise,

Sorry for the trouble, but the current Adobe ExportPDF service is in an inactive and canceling state due to a  billing issue and this is the reason you are not able to access the services.

Try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you still not able to access the services, I will request you to contact the Adobe support team Contact Customer Care

...

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Adobe Employee ,
Apr 12, 2018 Apr 12, 2018

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Hello Louisew,

We apologize for the inconvenience caused, as per the description above, you are not able to access the service of Adobe ExportPDF online, Is that correct?

I have checked the record with your current Adobe ID which you have used to sign in on Adobe forums, and fond that the Adobe ExportPDF service is in a canceling state and this is the reason you are not able to use the service online.

I will request you to contact the Adobe support through Contact Customer Care Select Account Issues>Payments, invoices, orders>Show more contact details and you can start a Chat support through a live agent.

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

To check the membership details, you can also refer to Adobe article Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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New Here ,
Apr 12, 2018 Apr 12, 2018

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Hi Anand Sri

I was able to access adobe PDF services before I cancelled my renewal as

all I would get is a spinning wheel & no connection. My understanding is my

account will be active until 10July 2018 as I have paid an annual fee

Kind regards

Louise

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hello Louise,

Sorry for the trouble, but the current Adobe ExportPDF service is in an inactive and canceling state due to a  billing issue and this is the reason you are not able to access the services.

Try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you still not able to access the services, I will request you to contact the Adobe support team Contact Customer Care

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Regards,

Anand Sri.

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