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Unable to save file after organizing pages in the trial version

New Here ,
Jun 11, 2021 Jun 11, 2021

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I am using the trial version. I need to delete some pages from a file & add a few more to that same file. I was able to process one file successfully yesterday using ORGANISE PAGES. But after that when I was doing the same on another file, the deletion & addition was successful but the file did not save at the end & I kept getting an error message "Something has gone wrong....". Please let me know how I can save my changes or any other way to resolve this.   Thanks Dolly Joshi

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Organize PDF pages

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi Dolly!

 

Thank you for reaching out.

 

I have checked your account and you are subscribed to Adobe Acrobat PDF Pack. 

 

As you have mentioned above, you are using the trial version, could you please confirm if you are using the Adobe Acrobat Pro DC desktop application or the Acrobat online account.

It would be helpful if you can share the screenshot of the window where you receive the error message.

 

Thanks,

Meenakshi

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Thanks for the response, Meenakshi. I am using Adobe Adobe Acrobat Online.
But I got the same result with the PDF pack too (I got this link off my
order email). Wish Adobe had kept the two apart & clear!

I think I am getting that error because I am trying to organize pages in a
file that has been affixed with an e-signature.

I have not been able to confirm this yet but will be able to do so by
tomorrow.

Will keep you posted.

Thanks & Warm Regards

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Adobe Employee ,
Jun 26, 2021 Jun 26, 2021

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Hi Dolly,

 

Please confirm if you are still experiencing the issue.

If yes, would you mind sharing the changes you made in the PDF under the organize pages tool? 

Would it be possible to share any sample PDF on which the issue occurs? 

It would be helpful if you can create and share a short video of all the steps you do and the issue that occurs while saving the PDF. 

 

Let us know if the issue is resolved already.

 

Thanks,

Meenakshi

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