• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to use Adobe ExportPDF service || Error message: Resubscribe.

New Here ,
Dec 19, 2017 Dec 19, 2017

Copy link to clipboard

Copied

I purchased Export last week.  However, when  I try to covert a document I am taken to the "need to purchase" screen

How can this be resolved?

Views

212

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 19, 2017 Dec 19, 2017

Hello Peters,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service as the page is directing you to repurchase the service while exporting any file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, please try to use the service on a different browser like Chrome, or Firefox, or Safari through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password. And se

...

Votes

Translate

Translate
Adobe Employee ,
Dec 19, 2017 Dec 19, 2017

Copy link to clipboard

Copied

LATEST

Hello Peters,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service as the page is directing you to repurchase the service while exporting any file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, please try to use the service on a different browser like Chrome, or Firefox, or Safari through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password. And see if you are able to use the service or not.

If you are using the free desktop version of Adobe Reader and getting the error message, then sign out and sign back in with your Adobe ID and password in Adobe Reader.

You may also refer to the following KB doc Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources