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Unable to use Adobe PDFPack services.

New Here ,
Feb 20, 2018 Feb 20, 2018

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adobe stopped working on my macbook, what should I do?

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Adobe Employee , Feb 20, 2018 Feb 20, 2018

Hello Gijsa,

We apologize for the inconvenience caused, as per the description above, Adobe application/subscription stopped working on your Mac machine, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader DC to access the se

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Adobe Employee ,
Feb 20, 2018 Feb 20, 2018

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Hello Gijsa,

We apologize for the inconvenience caused, as per the description above, Adobe application/subscription stopped working on your Mac machine, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader DC to access the services of PDFPack and facing issues, please sign out and sign back in Adobe Reader DC with your current Adobe ID and password and check for any pending updates of Reader from Help?Check for updates. Reboot the machine and try accessing the services.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

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