Unable to use the service of Adobe ExportPDF

[jamesw8527483]

i have just paid £21 for adobe convert to pdf I have a massive watermark on my PDF which I cant seem to remove to be able to send the PDF how do I get rid of it

[AnandSri · Accepted solution]

Hello jamesw8527483

We apologize for the inconvenience caused, as per the description above you are not able to convert a PDF file, Is that correct?

The record shows that you are subscribed to an active subscription to Adobe ExportPDF on your current Adobe ID. You can use the service through URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader to access the service of Adobe ExportPDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.