Unable to view converted docs

[outback girl]

Whenever I convert a document from PDF to Word, I am unable to view and save it. The display indicates it has been converted. Has my annual membership expired or is there some other reason? Catherine

[Sara_Forsberg]

Hi Catherine,

I checked your account and see that your subscription was canceled back on July 2. Do you perhaps have another account under a different email address?  (I'm  not sure how you are able to convert files with a canceled subscription.)

In any case, you should be able to see your files by logging in to https://cloud.acrobat.com/files using your Adobe ID and password.

Best,

Sara

[outback girl]

Hi Sara. Thank you for responding to my enquiry. I have not cancelled my

subscription. However, my credit card was stolen earlier this year. Perhaps

this could have impacted my subscription?

[private information removed by moderator.]

I would be grateful if you would advise whether this change remedies the

situation and when my subscription falls due.

Regards ... Catherine

[Sara_Forsberg]

Hi Catherine,

Please let me look into your account a bit further. I did remove your credit card information from your last post, as these forums are public. You don't want people having access to that information!

Sara