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Until a month ago I was able to convert to Word and to edit, I can't do it anymore.

New Here ,
Jul 26, 2017 Jul 26, 2017

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Until a month ago I was able to convert PDF to Word and also to edit, I can't do it anymore..... why?

Also, I would like to speak with someone from Adobe.....it seems impossible! any ideas?

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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2017 Aug 03, 2017

Hi renatomt1,

Glad to hear that your issue was resolved already.

Thank you.

Hisami

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Adobe Employee ,
Jul 26, 2017 Jul 26, 2017

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Hi renatomt1,

Please let me know more information about your troubles.

Do you mean that you cannot log into our service as we see service unavailable page or you see the error from exporting your PDF file to Word file?

It will be helpful if you can provide me more information so that we can investigate.

Thank you.

Hisami

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Adobe Employee ,
Aug 03, 2017 Aug 03, 2017

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Hi renatomt1,

Glad to hear that your issue was resolved already.

Thank you.

Hisami

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New Here ,
Apr 04, 2018 Apr 04, 2018

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Hi, I have the same error, cannot convert to pdf, nor from pdf to word anymore and my subscription is annual from June 2017 up to june 2018...

What is the problem?

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