Uploaded files are not visible

[clayb12986887]

I have uploaded numerous mp4 tutorial files I use on a regular basis, and they are not visible (I did not hide files).  They were not visible at all after their upload.  I initially thought there was an error were issue with the upload, but when I went to upload a single file once that is complete I was told in a dialog box is a duplicate file name.  The duplicate file is visible; however, the original upload file is not.

Thank you for your assistance.

[pwillener]

Uploaded to where?

[clayb12986887]

‌The files were uploaded to the acrobat.com cloud. They are still not visible there.

[pwillener]

Where exactly did you upload them to: https://cloud.acrobat.com/files ?

How did you upload them: directly at the website, or using Adobe Reader?  If the latter, what version; on what platform?

[clayb12986887]

Where exactly did you upload them to: https://cloud.acrobat.com/files ?

• Yes, the files were uploaded there.  After logon the URL is: https://cloud.acrobat.com/folder/<truncated>

How did you upload them: directly at the website, or using Adobe Reader?  If the latter, what version; on what platform?

• The files were directly uploaded via the website: https://cloud.acrobat.com/folder/<truncated>

[pwillener]

After signing in, you can't see the files at https://cloud.acrobat.com/files ?

https://cloud.acrobat.com/folder/<truncated>: sorry, I don't know what that is.

[clayb12986887]

‌That is correct. The recently uploaded files to URL https://cloud.acrobat.com/files are not visible. I tried some other files today and only some of them showed up in the cloud directory.

[Sara_Forsberg]

Hi Clay,

Have you tried clearing the browser cache and reloading the page? Or logging in using a different web browser?

Please let us know how it goes.

Best,

Sara